Important Notice: Due to sustained long-term losses, this site has entered a full-scale inventory clearance phase. All products currently for sale are clearance items. This policy outlines the standardized rules regarding purchases, orders, products, and after-sales service during this period.

  1. Order Issues: All orders are processed on the day they are placed; please do not submit duplicate orders. In the event of duplicate orders, payment failures, or incorrect order information, please contact customer service promptly via the official email to modify, cancel, or verify the order. Clearance inventory is limited; stock is secured only after successful payment, and reservations without payment are not supported.
  2. Product Issues: All products sold are legitimate stock items and undergo basic quality checks prior to shipment. If a customer receives a product that is damaged, defective, incorrect, or missing items, they may apply for after-sales resolution within the specified timeframe in accordance with our policies; the platform will handle the matter in compliance with regulations.
  3. Logistics Issues: Shipping is handled exclusively within the United States with a standard delivery time of 0–1 days. In the event of delays, stalled shipments, or non-delivery, customers may report the issue via the official email, and the platform will assist in investigating the logistics anomaly.
  4. After-Sales Inquiries: All matters regarding returns, refunds, order queries, and product questions are handled exclusively through the official email address support@smallroomhubworks.shop. There are no other channels for inquiries; please do not trust information from third-party sources claiming to be customer service.
  5. Timeframes: All after-sales processes strictly adhere to the platform’s established timeframes: returns are accepted within 30 days, and refunds are processed within 3 days. There are no policies for extensions, and the after-sales rules for the clearance period remain fixed and unchanged.